Last updated: September 22, 2023
Our return/refund policy lasts for 30 days. In case 30 days have gone by since you purchased, unfortunately, we can’t offer you a refund.
To be eligible for a return, the item/s must be unused and in the same condition as you received it.
Non-returnable/refundable items: Gift cards / vouchers
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
Late/missing refund
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and send your item to Black Bee Apiaries, Piltown, Kinsalebeg, Co Waterford, Ireland P36DY68
To return your product, you should mail your product to Black Bee Apiaries, Piltown, Kinsalebeg, Co Waterford, Ireland P36DY68
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over €100, you should consider using a track able shipping service or purchasing shipping insurance.